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Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2761
Experience:  CCNA, A+, MCSE with over 12 years experience.
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The computer did an upgrade and added Edge and now I can't

Customer Question

The computer did an upgrade and added Edge and now I can't get out of the temporary profile it set up and get to my own profile. I have open and closed the system several times as it suggested for that and nothing changed Please help
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell Xps now using window 10 as it just changed to that I think
JA: Have you installed any updates recently?
Customer: yes it installed them evrytime I open it the last 2 days since this problem started
JA: Anything else you want the computer expert to know before I connect you?
Customer: no just frustrated
Submitted: 3 months ago.
Category: Computer
Expert:  Byron replied 3 months ago.

Hi. My name is ***** ***** I'll be assisting you today.

Expert:  Byron replied 3 months ago.

May I remotely connect to your computer and troubleshoot this directly?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
Customer: replied 3 months ago.
I just paid to join am I having to pay again?
Expert:  Byron replied 3 months ago.

Thank you. From your Windows computer, please click the link below (after reading this). On the page that opens, click the green I Agree button toward the bottom of the page, and the connection download will begin. When the file (Elsinore.ScreenConnect.Client) has downloaded select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

Expert:  Byron replied 3 months ago.


Expert:  Byron replied 3 months ago.

You're all set now.
If you would like any additional information or assistance,
please do not hesitate to let me know.
Else if you could, please take a moment
to rate the service using the stars at the top of the page, then submit,
as that is how we are credited with assisting.
It would be much appreciated.