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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Microsoft has my main computer locked up. We have the

Customer Question

Microsoft has my main computer locked up. We have the message to go to to reset the pass word and if we go to the site with our RnboRdge (not sure that is right as we do not have an account that we signed up for) it says your servers are down. That has been for about 5 hours. We need to get onto our main computer (running Windows 10) and never have that happen again.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: It is a fairly recent Dell. and as I said it is running Windows 10.
JA: Have you installed any updates recently?
Customer: None other that what gets automatically pushed down by Microsoft.
JA: Anything else you want the computer expert to know before I connect you?
Customer: That is it. Pretty simple.
Submitted: 4 months ago.
Category: Computer
Expert:  PC_Wizzard replied 4 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Your local account might have been switched over to a Microsoft account

What is the email address you see there then I will try from my side?