How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I hit a prompt on my dell 3052 series to upgrade. Now the on

Customer Question

I hit a prompt on my dell 3052 series to upgrade. Now the on button has gone red and the screen black
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: Inspiron 20 3020 series. Windows 10
JA: Have you installed any updates recently?
Customer: No except hitting the Dell prompt to upgrade
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Computer
Expert:  Isaac Franklin replied 2 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 2 months ago.

What did you try to upgrade?

Customer: replied 2 months ago.
There was just a prompt in the lower right corner of the computer from Dell to upgrade
Expert:  Isaac Franklin replied 2 months ago.

I see.

Try this for me to begin.

Unplug the computer from the wall and take out the batter if applicable while the pc is on.

Hold down the power button for a full minute.

Put battery back in if applicable for your model, plug back into wall and restart normally.

Tell me what you see?

Customer: replied 2 months ago.
Red light on start button and black screen
Expert:  Isaac Franklin replied 2 months ago.

You still see that after resetting the pc this way?

Try this next.

we need to do this special trick to force a repair screen.

Start the computer, then immediately press and hold power to shut it down.

repeat that 4 times, and then the last time when you start the computer do not press and hold power.

It should go to a blue screen menu.

Customer: replied 2 months ago.
No change
Expert:  Isaac Franklin replied 2 months ago.

Ok, give me just a minute. I will open this up for you for more suggestions.

Expert:  Jay D replied 2 months ago.

Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you.

Please give me a few moments to go over the question and I will look into this for you. Also please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.

Customer: replied 2 months ago.
I'll attempt this later. I'm leaving town shortly
Expert:  Jay D replied 2 months ago.

okay no problem, jay

Related Computer Questions