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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
What did you try to upgrade?
Try this for me to begin.
Unplug the computer from the wall and take out the batter if applicable while the pc is on.Hold down the power button for a full minute.Put battery back in if applicable for your model, plug back into wall and restart normally.
Tell me what you see?
You still see that after resetting the pc this way?
Try this next.
we need to do this special trick to force a repair screen.Start the computer, then immediately press and hold power to shut it down.repeat that 4 times, and then the last time when you start the computer do not press and hold power.It should go to a blue screen menu.
Ok, give me just a minute. I will open this up for you for more suggestions.
Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you.
Please give me a few moments to go over the question and I will look into this for you. Also please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.
okay no problem, jay