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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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We had to reinstall Windows 10 but the sound driver is

Customer Question

We had to reinstall Windows 10 but the sound driver is missing.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: HP envy20
JA: Have you installed any updates recently?
Customer: My computer consultant did the reinstalling of windows 10 and then reinstalled several programs which are working fine now. Just have the sound problelm.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Computer
Expert:  arsufi2002 replied 3 months ago.


My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below box to post your response

Expert:  arsufi2002 replied 3 months ago.

Let me know when you are ready

Expert:  arsufi2002 replied 3 months ago.

Are you still there..

Customer: replied 3 months ago.
We were disconnected. I prefer not to join this service. I apparently misunderstood. I thought I was to receive information from Microsoft. Thanks for your time
Expert:  arsufi2002 replied 3 months ago.


You are already connected to expert service & i am one of the expert assigned to assist you on this issue. If you are ready to proceed, we are right there to help you on this. You are just only one step back from problem resolution.

I can walk you with the sound driver installation procedure.

Let me know if you still want to cancel question

Thank You