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Pete, Computer Engineer
Category: Computer
Satisfied Customers: 17906
Experience:  CISCO certified, Microsoft proficient, computing expert.
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Second opinion] just tried to install an extra 8 gig ram

Customer Question

Second opinion] Hi Pearl, just tried to install an extra 8 gig ram chip (f3-1600-c11s-8gnt) hp 550-109a wont recognist it,. I i take out the original chip and insert new chipJA: Just to clarify, what's the exact model of your HP? And what operating system are you running?Customer: Machine just has continuous toneJA: Have you installed any updates recently?Customer: The latest ms windows 10 updateJA: Anything else you want the computer expert to know before I connect you?Customer: not at this point thanks
Submitted: 4 months ago.
Category: Computer
Expert:  Pete replied 4 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 4 months ago.

Was there a problem with the original RAM or were you just trying to add more memory?

Are there any other RAM chips fitted in the computer?

What happens if you put the original RAM chip back in?

Customer: replied 4 months ago.
adding ram, 2 slots, 1 with 8 gig in it, taking out the new ram and restoring original runs normallyNorm
Expert:  Pete replied 4 months ago.

Ok, then the new RAM is either faulty or incompatible.