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Something is wrong with my windows 10 everything on my start

Customer Question
Hi Andy Something is wrong...
Hi Andy Something is wrong with my windows 10 everything on my start screen stopped working like my Microsoft edge will not open I get a box that reads " This app can't open " Microsoft Edge can't be opened using the Built-in-Administrator account. What's going on I am the Administrator?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: I have a Dell Inspiron 570 Windows 10 Home 64 bit
JA: Have you installed any updates recently?
Customer: yes automatic install
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.Category: Computer
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Answered in 49 minutes by:
5/13/2017
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,079
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
Verified

Hello and welcome to JustAnswer, I look forward to assisting you today. Check to see if you can open File Explorer. If you can, locate you C: Local Drive right click on it and select properties, then Tools. Click the Check button then scan the drive for errors. Let me know what happens please.

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Customer reply replied 6 months ago
Windows successfully scanned the drive. No errors were found
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

How long has this been happening?

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Customer reply replied 6 months ago
Windows successfully scanned the drive. No errors were found. Two days
Customer reply replied 6 months ago
The last two days
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Click on the Start icon and type restore and let me know when you get there.

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Customer reply replied 6 months ago
It only goes back to the date problems started I tried to restore
Customer reply replied 6 months ago
If I go into settings and click recovery I get " This app can't open " again
Customer reply replied 6 months ago
This happens when I hit " Go back to an earlier build "
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Okay try this. Right click on the task bar and select Task Manager.

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Customer reply replied 6 months ago
What do I do in Task Manager ?
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Next click file, run new task, and check the administrative privileges box. In the Open filed type powershell and click okay. Let me know when you get that far.

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Customer reply replied 6 months ago
ok I'm there
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

You should be at the powershell prompt now correct?

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Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Type this at the prompt. sfc /scannow

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Customer reply replied 6 months ago
ok should I hit enter
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Yes

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Customer reply replied 6 months ago
I'm not a computer tech by along shot I know nothing maybe I should let you go remote but I paid the Microsoft tech to help me two years ago and they crashed my machine and they left me hanging by luck I got it back playing with my computer
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

I can remote in if you like but you might want to wait to see if this resolves the problem first.

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Customer reply replied 6 months ago
Did not find any integrity violations
Tech Support Specialist: Dan, Computer Support Specialist replied 6 months ago

Okay go back to the powershell prompt then copy and paste this into it and press enter: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

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