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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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H[, I lost my password for windows 7. Can you help me?? It's

Customer Question

H[, I lost my password ***** windows 7. Can you help me??
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: It's an HP. Windows 7
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO
Submitted: 5 months ago.
Category: Computer
Expert:  Mr.Med replied 5 months ago.

Hi, I'm Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 5 months ago.

Solution 1 : Using the Administrator Account

1- Start or restart your computer and press "F8" while the computer boots up. The Advanced Boot Options screen appears.

2- Scroll down to "Safe Mode" with the arrow keys on the keyboard and press "Enter." Your computer starts in Safe Mode.

3-Click on the "Administrator" account that appears on the Windows logon screen

4-Click on "Start" and "Control Panel".

5-You will enter "All Control Panel Items", then click" User Accounts"

6-Then click"Manage Another account" as following.

7-Choose the account which you want to reset the password.

8-Click "Change the password" as following

9-Type a new password ***** that account.

Solution 2 : Bypass Windows 7 password

1-Boot from Windows 7 Installation CD. When your computer boots from the CD, you should click repair your computer option, then choose Command Prompt from various options.

2-Type the following commands: (Please see the attachements)

Exit installation CD, and reboot your PC.

3-While Windows login screen appears, press the Shift key 5 times to bring up the command line interface.

Now type command net user an hit enter, you will get all account names on the computer.

Now net user <account name> <your new password> to reset windows 7 user password.

example : net user john 123456a

If you don't have the windows 7 installation disc please watch this short video on youtube or download Windows 7 ISO image and burn it into a Blank DVD then follow the steps in this video :

Let me know the results please

Thank you

Expert:  Mr.Med replied 5 months ago.

Has everything worked out , Do you still need help please?

Expert:  Mr.Med replied 5 months ago.


Let me know if you still need help by replying on the box below

Thank you