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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Well we have had one of our techs leave our company. We cant

Customer Question

Well we have had one of our techs leave our company. We cant get into the laptop he had. it is asking for a password ***** every enter the computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: inspiron 15 5000 series I think
JA: Have you installed any updates recently?
Customer: I am not sure it is at our plant in Alabama
JA: Anything else you want the computer expert to know before I connect you?
Customer: HELP !!!
Submitted: 4 months ago.
Category: Computer
Expert:  Moses C replied 4 months ago.

Hi, My name is ***** ***** i will do my best to help you today.
it would be helpful to know a bit more about the issue you are facing.
what version of windows is installed on the computer.

is it the power on bios password ***** its the windows login password ***** ***** prompting you to enter.