How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 20219
Experience:  5 years as Network Admin, 10+ years of IT support
50836188
Type Your Computer Question Here...
Josh is online now
A new question is answered every 9 seconds

INSPIRON 17: "Configuring Windows updates 15% complete"

Customer Question

INSPIRON 17: "Configuring Windows updates 15% complete" shows on screen for the last 6 hours. Should I turn off the whole machine? We have very slow internet. Maybe I need to plug in to faster service in town?
JA: What's the make and model of your machine? And how long has the screen been an issue?
Customer: Dell Inspiron 17 5000 series. This is a new problem.
JA: Have you installed any updates recently?
Customer: NO.
JA: Anything else you want the computer expert to know before I connect you?
Customer: NO.
Submitted: 5 months ago.
Category: Computer
Expert:  UranIT replied 5 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Sometimes, updates can get stuck and reboot is necessary.

You can try and go ahead with reboot and then select Normal Boot if prompted.

Then it should install remainder of updates and boot up to login screen.

Let me know how it goes.

Expert:  UranIT replied 5 months ago.

Do you still require assistance on the issue?
Will be waiting for your reply.

Expert:  Josh replied 5 months ago.

Hi,

You can power off your computer by holding down the Power button for 10 seconds without releasing.

Wait 10 seconds and power it back on.

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.