For Online Computer Support, Ask a Computer Technician
Hello and welcome to JustAnswer, I look forward to assisting you today. Just to make sure I understand correctly, you are now locked out of your computer, is that right?
You may disregard the Premium Service Offer for Remote Support. That is an automated popup initiated by the web site.
Do you know for sure that your files have been deleted?
Okay try this. Power the computer off and restart it. Once your computer begins to power up, press and hold Alt key, then continuously press F10 key until you see Acer eRecovery System is running. Follow the on screen instructions to begin the recovery process and let me know if you have any problems.
There should be a recovery option?
A command prompt will not do you any good. You need to find the recovery option if it is still available. How old is your computer?
Okay. You should be able to reset back to factory from the recovery menu.
Go to the next option then. System Image Recovery.
If this doesn't work, restart again and this time select Choose an option. Select Troubleshoot to continue. In the next screen, please click Reset this PC.
Choose remove files and continue to carry out Acer hard reset.
It sounds like the recovery partition has been either deleted or corrupted? Give me a minute please.
No that will not work. Try this LINK and let me know if this works for you. I will be off line for a few minutes but will respond back as soon as I can.
What is your serial number?
Try this LINK with your serial number.
Okay good. Where are you downloading it from?