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Hi. My name is***** you for your question and the opportunity to assist.
On the login screen of the laptop, does it show your user name an an email addres
or does it show only a user name?
To regain use of the laptop,
Start or restart the machine such that you are looking at thelogin screen. But don't log in yet.
While holding down the left Shift key, click the Power icon in
the lower right corner of the screen(far right) and select
Release the Shift key when you see
the "Choose an Option" page. Select Troubleshoot.
click Reset this PC
click Remove Everything
then select Just Remove Files.
When the reset is complete you'll create a new user account
and have access to the computer again.
Let me know the result please.