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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I forgot my password to get into my new laptop, Just today.

Customer Question

I forgot my password ***** get into my new laptop
JA: When did you last reset your username and password?
Customer: Just today. I just got my laptop today
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: I can't open it to do anthing
Submitted: 4 months ago.
Category: Computer
Expert:  Byron replied 4 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

On the login screen of the laptop, does it show your user name an an email addres

or does it show only a user name?

Expert:  Byron replied 4 months ago.

To regain use of the laptop,

Start or restart the machine such that you are looking at the
login screen. But don't log in yet.

While holding down the left Shift key, click the Power icon in

the lower right corner of the screen(far right) and select


Release the Shift key when you see

the "Choose an Option" page. Select Troubleshoot.

click Reset this PC

click Remove Everything

then select Just Remove Files.

When the reset is complete you'll create a new user account

and have access to the computer again.

Let me know the result please.