How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

When I purchased my Lenovo Computer I also purchased a

Customer Question

When I purchased my Lenovo Computer I also purchased a Win8.1 driver. I have installed the driver but I cannot find the file . CAN YOU GIVE ME DIRECTION?
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: LenoVO
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. Just help me find my Win8.1
Submitted: 4 months ago.
Category: Computer
Expert:  ChrisC replied 4 months ago.

Hi, my name is ***** ***** welcome to JustAnswer!

What driver specifically are you looking for? Drivers correspond to some specific hardware device. Win 8.1 is an operating system, not a driver.

Customer: replied 4 months ago.
driver pack 6.1 for consumer desktops
Customer: replied 4 months ago.
These additional charges to use my computer after I paid extra money for this Win 8.1 is a bit too expensive for me. If you can't answer my question then just refund my money and cancel the subscription.Thank you
Expert:  ChrisC replied 4 months ago.

The remote asssistance is just not an offer and not required. However, I am not sure what you're referring to in regard to the Driver Pack.

I will opt out of the question and open it up to other Experts. You will be notified when there's another reply.