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Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Are you talking about your email account?
Do you mean the working password?
Do you use Windows 10?
Ok, can you check the login screen and let me know if you use your email address as the login name?
Yes, that is why I asked. It means your email password ***** ***** working, did you check if the caps lock is pressed on your keyboard or not?
Ok, are you replying me from another PC?
Do you have any other PC, because you will need one to reset the password ***** your email address?
OK, please wait.
Can you try to access your email account from your son's PC and let me know, if you can do that or not?
OK, open outlook.com on that PC and reply me back here.
In his email account or Outlook.com website?
Are you on the sign in page of outlook.com?
Click on the Sign in button and on the next page enter your outlook email address on the box, which you will get and reply me back.
Ok, at the bottom of the password ***** you will see "Forget My Password" click on it.
Then, what options do you see except the password *****?
You said that, it is asking for the password?
Can you tell me the email address?
Do you have any cell phone number, which ends with the digit 67?
Do you have any other email address with Ymail?
Can you access the***@******.*** email address?
Ok, check that email address and you have got an email from Outlook or Microsoft, with a code, let me know the code.
Did you check the spam folder?
I am also out of ideas. I will open the question for others.
Hi there and welcome
Do you still need assistance with this?
Please let me know