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Hello and welcome to Just Answer. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to help you. I'm a computer business owner based in Scotland - UK. I have over 10 years experience in computing and a Bsc Bachelors Degree in Computer Science.
I will try and assist you, please give me a few moments to go over the question and I will look into this for you. Please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.
what is the make and model of the computer?
Okay i will look into this now and get back to you ASAP.
can you try entering any random password ***** - 5 times and see if it gives you a code?
i understand that, in some systems if you do what I said y7ou get a code and there is a website where you can enter the code and get the password. removing bios passwords is not fast and by no means easy. It is supposed to give protection and therefore difficult and in some cases impossible.
can you try removing the bios battery, disconnecting the power and holding the power button for 2 minutes?
I am not sure what you expected, but there is no quick way about this, I just gave you another suggestion to try.