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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I had a window open at the bottom that read, Only Secure

Customer Question

I had a long window open at the bottom that read, Only Secure Content is displaced. What's the risk? Show all content. I usually close the box, but accidently hit something and got a message that I had a virus. I immediately called the number on the screen and reached someone. I'm not sure if they were with Microsoft. They told me that my Network had been hacked.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: H/P windows 7?
JA: Have you installed any updates recently?
Customer: Yes.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No. I just need to know if the person I spoke with is with Microsoft.
Submitted: 4 months ago.
Category: Computer
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

It is a scam do not call that number again , install an antivirus and run a scan for infections on the computer , uninstall any unwanted program.

Expert:  Kamil Anwar replied 4 months ago.

Did you ran an antivirus scan?

Customer: replied 4 months ago.
I don't know how to do that.
Expert:  Kamil Anwar replied 4 months ago.

May i connect with you remotely to troubleshoot the issue directly? Thanks