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Josh, Support Specialist
Category: Computer
Satisfied Customers: 20251
Experience:  5 years as Network Admin, 10+ years of IT support
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I just bought a new appleimac without a disc drive. I

Customer Question

I just bought a new appleimac without a disc drive. I purchased Rosetta Stone in CDs . I was hoping to use the online version since i have only loaded the Cds onceon my old computer. How can I do this? I have my serial number and activation code from my purchased set
JA: How much experience do you have with this particular machine?
Customer: moderate. I transferred most of my files and other items throughicloud and dropbox.
JA: Have you installed any updates recently?
Customer: yes; yesterday when I unpacked the computer it already needed an update
JA: Anything else you want the computer expert to know before I connect you?
Customer: just if I can now use my Rosetta Stone program and load it from the web rather than by disc since there is no more drive
Submitted: 5 months ago.
Category: Computer
Expert:  Josh replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 5 months ago.

Which language and level do you need to install?

Expert:  Josh replied 4 months ago.


It has been a while since we spoke last but it appears the issue has not been resolved.

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