How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have a newer Dell computer. Last night it shows

Customer Question

I have a newer Dell computer. Last night it shows "Configuring Windows Updates" and it stuck at 30% complete for many, many hours without changing, even now at 8:15am the next morning. What should I do?
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: It is Dell Inspiron 15, 5000 series. It is Windows 7 Professional.
JA: Have you installed any updates recently?
Customer: Not that I could remember.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 4 months ago.
Category: Computer
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Press and hold the power button until Shutdown , Restart the Computer , if prompted with a screen Select start windows normally. Let me know if this solves the issue.