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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't get on it says wrong password, Don't know I had

Customer Question

I can't get on it says wrong password
JA: When did you last reset your username and password?
Customer: Don't know I had stroke when I got home it wouldn't work
JA: Have you installed any updates recently?
Customer: It is my desk top
JA: Anything else you want the computer expert to know before I connect you?
Customer: Help
Submitted: 5 months ago.
Category: Computer
Expert:  Josh replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 5 months ago.

Which account are you trying to reset the password *****?

Customer: replied 5 months ago.
Desk top
Expert:  Josh replied 5 months ago.

Do you mean that you cannot log into your computer?

Customer: replied 5 months ago.
What's it cost
Expert:  Josh replied 5 months ago.

Do you mean that you cannot log into your computer?

Customer: replied 5 months ago.
What does it cost and what do you mean by which account
Expert:  Josh replied 5 months ago.

Are you stuck at the computer log in screen where you can't see anything on your computer or a different screen?