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My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.
Which is your email provider?
Is it okay if i remotely connect to your computer, so that I can directly check and resolve the problem for you while you can watch me doing the same on your screen?