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1.The last two times I tried to skype someone, I couldn't

Customer Question
1.The last two times I...
1.The last two times I tried to skype someone, I couldn't hear the person I was calling, though they could hear me. I haven't been able to check since then if the problem still exists as there is noone available online. I could call the person's mobile and talk, using my account. 2. when I next logged in, I showed as online but after some time, it switched to invisible of its own accord and could not be switched back to online.
JA: Have you checked your internet connection?
Customer: there was nothing wrong with my internet connection at the time. I have just downloaded skype anew and spoken to someone on their mobile, using skype account. i am reporting a problem occurred. I wonder if there is any way i can check with you if it's possible to talk skype to skype - with you perhaps.
JA: Have you installed any updates recently?
Customer: yes, after i had problem 1.
JA: Anything else you want the computer expert to know before I connect you?
Customer: i don't think so.
Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
5/11/2017
Tech Support Specialist: Michelle, Computer Support Specialist replied 6 months ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,661
Experience: B.Sc. Computer Science with Honors
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 6 months ago

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

You can check the sound settings on your own using the Skype call settings.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 6 months ago

Click on the Contacts tab you will see the first option Echo / Sound test service click on it and follow the steps you will come to know what wrong with your sound settings.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 6 months ago

If you need remote assistance online let me know i can fix it for you right in front of your eyes.

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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Video Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Tech Support Specialist: Michelle, Computer Support Specialist replied 6 months ago

Need remote assistance?

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