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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Hard drive stopped working. bought a new one and same

Customer Question

hard drive stopped working. bought a new one and same problem. computer sees hard drive on sata 3 only, 1 and 2 not working. windows will not format or load on new drive
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: win10, sabertooth v2 motherboard
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 4 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Try connecting cd/rom drive to sata 1 and try booting up with a bootable disk and unplug the hard drive.

How old is the motherboard?

Customer: replied 4 months ago.
3yrs. No boot cd, but a boot USB stick. Cdrom is working. Windows says hard drive not a boot drive
Expert:  Michelle replied 4 months ago.

cd/rom is working on the sata 1 port?

Expert:  Michelle replied 4 months ago.

The hard drive which you are trying to boot must have no boot files.