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Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 17935
Experience:  CISCO certified, Microsoft proficient, computing expert.
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WwF stops playing on my wife's Samsung Tablet A and just

Customer Question

WwF stops playing on my wife's Samsung Tablet A and just gives her a blank gray screen INSTEAD of her game boards. It usually works if she UNinstalles WwF and REinstals WwF , Fter which she has access to all her games/boards. Ideas?
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: It's a Galaxy Tablet A, model SM-T550! Android 6.0.1 Anddroid security patch level Nov. 1, 2016
JA: Have you installed any updates recently?
Customer: Any updates were silent. With both my wife and myself having had a stroke, I'm not sure how long this has been going on. My guess is 1 - 3 months.
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: ??? minimize you ???
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Computer
Expert:  Pete replied 4 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 4 months ago.

The memory cache for the games may be getting full;

Next time the problem occurs, try clearing the cache:

  1. From the Home screen, tap Apps.
  2. From the All tab, select Settings.
  3. Tap Applications.
  4. Tap Manage applications.
  5. From the All tab select the app.
  6. Tap Clear cache.

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