I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
The previous expert has opted out of your question and no other expert did answer you afterward because this problem cannot be solved text based. We´d have to see your computer, analyze several log files, the registry, system files, then fix whatever the error is. Even for an expert, this will take about 1 hour or longer (most likely). So, the only way to solve this for you, would be to connect to your computer. Are you sure you do not want that at all? Because then, most likely, your question will not be processed further as it is impossible to solve this via a simple chat.
If you want someone to fix this for you remotely, please just request a remote assistance and we can go ahead. If the problem cannot be solved remotely, then you can get a refund of course - our work is 100% guaranteed.
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Thanks for your patience and best regards,