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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I'm using WordPerfect and have a couple questions. Are you

Customer Question

I'm using WordPerfect and have a couple questions. Are you familiar?
JA: No. I'm the Computer Technician's Assistant.
Customer: Who do I talk to with questions regarding Word Perfect?
JA: What kind of computer do you have?
Customer: PC
JA: Have you installed any updates recently?
Customer: No, that's not the issue. I was looking for a utility menu with special icons available for my keyboard - legal icons. I went looking with Control - .... keystrokes. I did a Control F5 and my screen totally changed and I cannot get it to return to standard formatting.
JA: Anything else you want the computer expert to know before I connect you?
Customer: are you talkin to me?
JA: No. I'm the Computer Technician's Assistant.
Customer: I've told you my issue. you tell me what to do from here.
Submitted: 5 months ago.
Category: Computer
Expert:  Kris R replied 5 months ago.

Hi, my name is ***** ***** I’ll do my best to help you today. I may have some follow-up questions to help me better understand your question.

Expert:  Kris R replied 5 months ago.

Hi,

Is this on MAC or Windows?

Regards

Kevin

Customer: replied 5 months ago.
Is somebody working on my question that I've been billed for?
Expert:  Kris R replied 5 months ago.

Hi,

Is this on MAC or Windows?

I need to know this

Regards

Kevin

Customer: replied 5 months ago.
Kevin, I wasn't seeing any real response to my question and all sorts of information from the web site about "sign up - your trial - blah blah". I'm happy to pay for information but the information is the priority. I needed a solution. I found it myself by researching with Google and solved my issue.I have another question if you want to attempt it. The word processor I used is called Word Perfect v. 16 or X6. Somewhere there is a feature that allows you additional characters by keystroke - a menu. These give scientific or legal icons by keystroke. Can you tell me the keystrokes to pull up this supplemental menu?
Expert:  Kris R replied 5 months ago.

Would it be OK to connect and have a look?