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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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How do you unlock pc, I am trying to help my son who has a

Customer Question

how do you unlock pc
JA: What kind of computer do you have?
Customer: I am trying to help my son who has a toshiba computer and is unable to get into it because it says pc locked change user
JA: Have you installed any updates recently?
Customer: I believe it was upgrading and was accidentally interrupted
JA: Anything else you want the computer expert to know before I connect you?
Customer: They are on the phone from me from a remote computer because they cannot get on theirs to call you
Submitted: 4 months ago.
Category: Computer
Expert:  Jason Jones replied 4 months ago.

Hello,

You can fix that by turning the computer off and on. Press and hold the power button on the computer for 10 seconds or until it turns off. Once it is off, turn it back on.

Once you do that, are you able to use the computer?

Thank you,

Jason