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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Error code: EXCEPTION_ACCESS_VIOLATION, Dell running Windows

Customer Question

Error code: EXCEPTION_ACCESS_VIOLATION
JA: What kind of computer do you have?
Customer: Dell running Windows 10
JA: Have you installed any updates recently?
Customer: Just System Mechanic today, it didn't find any propblemsx
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Expert:  Jason Jones replied 4 months ago.

Hello,

Is the computer functional right now? Are you able to do anything on the computer? When were you given that error message?

- Jason

Customer: replied 4 months ago.

Happens only online reading opened websites like foxnews and others.c

Expert:  Jason Jones replied 4 months ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 4 months ago.

yes..go remote if you need t.

Expert:  Jason Jones replied 4 months ago.

After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.

Customer: replied 4 months ago.

where do i find the security connect link

Expert:  Jason Jones replied 4 months ago.

It should be listed on this page.

Expert:  Jason Jones replied 4 months ago.

You have rejected the remote service. Let's try this another way.

When was the last time that this problem was not an issue?

Please, follow the instructions below to solve your problem:
- Hold both of the two following keys at the same time: Windows Key and the letter R key
- In the box that comes up, type the following and click OK: rstrui
- Choose to Restore to an earlier time > Click Next.
- Choose a date at least one week before you started experiencing your problem.
- Click NEXT > NEXT > NEXT.
- Your computer will restart and your issue will be gone.

Please, update me once this is complete.

Expert:  Jason Jones replied 4 months ago.

May I ask for an update? Thank you