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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Got an alert saying a virus has shut down my google chrome.

Customer Question

got an alert saying a virus has shut down my google chrome. how do iI get rid of it?
JA: What kind of computer do you have?
Customer: compaq with windows 10
JA: Have you installed any updates recently?
Customer: the computer has, microsoft updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thank you
Submitted: 4 months ago.
Category: Computer
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

The popup that you see is part of a scam and usually if you restart your computer, the fake popup will disappear.

Please try to restart your computer and let me know if the issue is fixed after the restart.

Customer: replied 4 months ago.
did virus removal and cleared up the problem. now all I have to do is cancel my membership. No button or clue how to do it.
Expert:  Josh replied 4 months ago.

I can send a message to customer service to make sure this is a one time charge instead of a monthly membership