How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My computer will not boot up. why. Model 15-af131dx product

Customer Question

my computer will not boot up. why
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: model 15-af131dx product CND66232hk
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I exaditly unplugged it.
Submitted: 4 months ago.
Category: Computer
Expert:  Dan replied 4 months ago.

Hello and thank you for your question. I look forward to assisting you today. Do you see any indication of power to the computer?

Customer: replied 4 months ago.
Expert:  Dan replied 4 months ago.

How old is your computer?

Expert:  Dan replied 4 months ago.

If possible, try removing the battery and AC power if connected. Press and hold the power button for at least one minute then reconnect the power and see if it will start. Let me know please.

Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
You are at
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Let me know the make of the computer

is it a desktop or laptop