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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1125
Experience:  Technical Support Coach at Liberty Tax Service
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My password has been lost and I can't remember, never, email

Customer Question

my password has been lost and I can't remember
JA: When did you last reset your username and password?
Customer: never
JA: Have you installed any updates recently?
Customer: email password ***** reset by century link
JA: Anything else you want the computer expert to know before I connect you?
Customer: my email is***@******.*** ans i am a prime cuatomer
Submitted: 5 months ago.
Category: Computer
Expert:  Isaac Franklin replied 5 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 5 months ago.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

You can go here:

http://internethelp.centurylink.com/internethelp/password-reset.html

Use the drop down for q.com.

Then enter:

phone number

email

captcha

Then hit ok.

You should follow onscreen prompts to your recover to get a new password ***** info

only would you know.

I can help you with this if you get stuck.

Do you have that email added to another email client like the built in email client on your device?

Thunderbird, outlook etc that we need to access once the password ***** *****?

Please rate this solution with the 5 star rating to close out as it is the only way i am listed as successful and credited by the companies ledger

of solutions finished. If you need further assistance, just leave a reply and we will continue as opposed to closing out the question and email

updates between us.

Thank you,

~Franklin