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Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.
Since account recovery is multiple step process, I will need to ask you few questions about your account first:
Do you use a PC or Mac?When was the last time you were able to login to your account? And which exactly account is it?How do you login to this account? Web Browser? Outlook Thunderbird?Do you have access to your recovery email address or phone?
will be waiting for your reply