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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Have forgotten my password. Don't remember ever resetting my

Customer Question

have forgotten my password.
JA: When did you last reset your username and password?
Customer: Don't remember ever resetting my password.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Computer
Expert:  UranIT replied 5 months ago.

Hello and thanks for using I am Serge and I will try my best to assist you.

Since account recovery is multiple step process, I will need to ask you few questions about your account first:

Do you use a PC or Mac?
When was the last time you were able to login to your account? And which exactly account is it?
How do you login to this account? Web Browser? Outlook Thunderbird?
Do you have access to your recovery email address or phone?

will be waiting for your reply