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UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 506
Experience:  Network and System Administrator, IT Consultant
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I am having trouble with data retreval(working article in

Customer Question

I am having trouble with data retreval(working article in WORD)) from Disc Drive (E). Compac Computer, it has become encryptrd in an outline format
JA: What's the make/model of your device? How old is it?
Customer: 5 years. Compaq, Model?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: All day
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Go ohead.
Submitted: 5 months ago.
Category: Computer
Expert:  UranIT replied 5 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

couple of questions before we start,

Who originally created the document?

Which version of Word are you using? It will help with pinpointing the issue better.

will be waiting for your reply

Customer: replied 5 months ago.
I created the document.
Word 13
Expert:  UranIT replied 5 months ago.

Hi, seems that payment has failed for remote assistance. I will wait until everything is cleared and we can resume.

Customer: replied 5 months ago.
The document contains texts, charts, figures (approximately 50 pages ) Saved on E Drive (Disc)
Expert:  UranIT replied 5 months ago.

ok, is there anyway you can attach document to the chat so I can look at it on my computer? you can use paperclip icon to attach your files

Expert:  UranIT replied 5 months ago.

please follow this link: https://www.898.tv/uranweb

Expert:  UranIT replied 5 months ago.

Let me know the progress with opening the link

Expert:  UranIT replied 5 months ago.

any issues with it?

Customer: replied 5 months ago.
What am I looking for with this link?
Expert:  UranIT replied 5 months ago.

https://www.898.tv/uranweb

Expert:  UranIT replied 5 months ago.

please open this link: https://www.898.tv/uranweb

Expert:  UranIT replied 5 months ago.

let me know if there are any issues with opening it, so I can assist

Expert:  UranIT replied 5 months ago.

let me know if anything comes up or doesn't, so i can assist

Expert:  UranIT replied 5 months ago.

accept the session please

Expert:  UranIT replied 5 months ago.

thanks, ***** *****

Expert:  UranIT replied 5 months ago.

as I mentioned in remote connection, I was able to locate file, but there was inconsistent data in it. you may need to start over.

Hope my answer was helpful , if you have any further questions please feel free to ask them, and if you are happy with the answer, please rate me with stars on top of the page.