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Jeffrey B
Jeffrey B,
Category: Computer
Satisfied Customers: 289
Experience:  ICT Support 1/2/3/ Line at Peopleware
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My iphone information got sync to my computer and now all my

Customer Question

My iphone information got sync to my computer and now all my info is gone from my phone but I don't know where it is on my laptop it was in itunes but we could not find the information
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I have an Asus I think it's windows 8
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: I was actually charging my iphone with the computer when this happened
Submitted: 4 months ago.
Category: Computer
Expert:  Jeffrey B replied 4 months ago.

Hello and welcome.

My name is***** will be assisting you today.

So to clarify did you charge your Iphone before on this Asus computer?

Kind regards,

Jeff

Customer: replied 4 months ago.
I have
Expert:  Jeffrey B replied 4 months ago.

I understand.

Have you restarted your Iphone?

Kind regards,

Jeff

Customer: replied 4 months ago.
I have shut everything down and started it back up
Expert:  Jeffrey B replied 4 months ago.

Great!

Please let me know how this goes.

Kind regards,

Jeffrey

Customer: replied 4 months ago.
if I pay the 39.00 it's not guaranteed that you can get my information back for me right
Expert:  Jeffrey B replied 4 months ago.

that is correct, you can always ask for a refund.

Kind regards,

Jeff

Customer: replied 4 months ago.
I really don't have the money right now to do it I thought I would be able to find out
Expert:  Jeffrey B replied 4 months ago.

how is your Iphone now?

Kind regards,

Jeff

Customer: replied 4 months ago.
well it works but all my contact and notes and pictures of the grandkids are gone I guess for good
Expert:  Jeffrey B replied 4 months ago.

Does your Itunes makes backups of your Iphone?

Kind regards,

Jeff

Customer: replied 4 months ago.
I havent ever done a backup but Itunes was the app that came on the computer when it was syncing it
Customer: replied 4 months ago.
I tried to go on itunes to try to restore the backup but I realize that today when I got home there was a CD in the computer could that be a problem with restoring my info back to the phone
Expert:  Jeffrey B replied 4 months ago.

Lets try to remove the CD.

Kind regards,

Jeff

Customer: replied 4 months ago.
I did already
Customer: replied 4 months ago.
my iphone4 is plugged into the computer now
Expert:  Jeffrey B replied 4 months ago.

Did the restore go correct?

Kind regards,

Jeff

Customer: replied 4 months ago.
wait a minute
Expert:  Jeffrey B replied 4 months ago.

offcourse!

Please let me know how this goes.

Kind regards,

Jeffrey

Expert:  Jeffrey B replied 4 months ago.

How are we going?

It would be greatly appreciated to rate me after this conversation. The rating can be done in the top of this screen.

Kind regards,

Jeff

Customer: replied 4 months ago.
it didn't work but thank you
Expert:  Jeffrey B replied 4 months ago.

You now still dont have your data back after the restore?

Kind regards,

Jeff

Customer: replied 4 months ago.
no I couldnt get it
Expert:  Jeffrey B replied 4 months ago.

Are you logged in into your Icloud on your iphone?

Kind regards,

Jeff

Customer: replied 4 months ago.
Customer: replied 4 months ago.
what will happen it I select to delete the backup that's on the icloud app
Expert:  Jeffrey B replied 4 months ago.

Well, maybe this is the most recent one, are you able to see the backups dates?

Kind regards,

Jeff

Customer: replied 4 months ago.
no not on this one last night when I was in itunes I saw the dates but I don't see them now
Expert:  Jeffrey B replied 4 months ago.

I understand, sorry for my late reply,

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

Customer: replied 4 months ago.
Where does it state on here that I'm agreeing to pay the 31.00 I said no to the 39.00 so I don't understand the charge
Expert:  Jeffrey B replied 4 months ago.

I understand.

As a technician, I do not have access to payment information. The pricing was setup in the beginning by you and the system.

Kind regards,

Jeff

Customer: replied 4 months ago.
No I agreed to the 5.00 that's it
Expert:  Jeffrey B replied 4 months ago.

I understand.

You can always ask for a refund.

Kind regards,

Jeff

Customer: replied 4 months ago.
That's what I was trying to do
Expert:  Jeffrey B replied 4 months ago.

I understand.

Are you able to do this from here: http://ww2.justanswer.com/help/how-can-i-request-refund-0

Is there anything else I can assist you with?

Kind regards,

Jeff