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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I had to have Costco concierge do a reset on 05/07/2017 and

Customer Question

I had to have Costco concierge do a reset on 05/07/2017 and since they did that I LOST all window programs which had come preloaded from the factory
JA: What kind of computer do you have?
Customer: HP Envy Serial #5cg3201F9L
JA: Have you installed any updates recently?
Customer: I just completed a complete Windows update but I can,t access anything using my icon shortcuts on the screen. I even lost my audio
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Computer
Expert:  Michael Hannigan replied 5 months ago.

Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

Expert:  Michael Hannigan replied 5 months ago.

If they did a full reset, you may have to re-intall the applications.

Do you still have your personal documents there?