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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I had the last update installed on my computer and it

Customer Question

I had the last update installed on my computer and it eliminated my printer. I have a workcentre 7328 installed via internet. It will not recognize it and I cannot get the computer to restore to an earlier date
JA: How much experience do you have with this particular machine?
Customer: Which one - I have had the printer for about eight years. I bought the computer about a year ago. I use both all the time
JA: Have you installed any updates recently?
Customer: Windows 10 installed a critical update 2 days ago
JA: Anything else you want the computer expert to know before I connect you?
Customer: I can't think of anything else. One problem at a time.
Submitted: 4 months ago.
Category: Computer
Expert:  Jason Jones replied 4 months ago.


I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,