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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot get logged into my Gmail account. It stopped

Customer Question

I cannot get logged into my Gmail account. It stopped working yesterday. When I go through their process, they say they are sending an email to my "backup account". Nothing comes. I answer all their questions and it just keeps going in a circle.
JA: How long have you had this issue with your Gmail account?
Customer: Since yesterday afternoon
JA: Have you installed any updates recently?
Customer: No. Tried to install Safari (have been using chrome) nothing else.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Computer
Expert:  Jason Jones replied 5 months ago.

Hello,

Did you check your spam/junk folder for teh email in the backup email account?

- Jason