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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Microsoft keep shuting down my computer, hp, unkone, 3 20

Customer Question

microsoft keep shuting down my computer
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: hp
JA: What's the model and Operating System (OS) of your HP?
Customer: unkone
JA: When did you purchase your HP? What troubleshooting have you tried?
Customer: 3 20 2012.
JA: Anything else you want the computer expert to know before I connect you?
Customer: microsoft continues to pop up with there is a problem and mush shut down your computer. Be sure to save your work. also microsoft word no longer works and I am not able to open the documents that I used in Feb of this year.
Submitted: 4 months ago.
Category: Computer
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks