How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38521
Experience:  Over 20 years of consulting to the IT industry
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

My battery suddenly stopped charging, thinkpad w540, no, no

Customer Question

my battery suddenly stopped charging
JA: What kind of computer do you have?
Customer: thinkpad w540
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no thanks
Submitted: 5 months ago.
Category: Computer
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you please remove the power cable from the thinkpad and then hold the power button for 60 seconds then release.

Then connect the power cable, power it on and tell me if it then chargers please.

Customer: replied 5 months ago.
still did not charge; flashed like it wanted to charge but stopped
Expert:  Richard replied 5 months ago.


Is it still turning on?

Customer: replied 5 months ago.
turns on but does not charge
Expert:  Richard replied 5 months ago.


The battery then has faulted it is flashing as it cannot communicate with the battery for charging.

Residue power can cause this but we just rulled this out

You will need to purchase a replacement one and can do so via my link below

It will then allow the battery to charge again

If you would like any additional information or assistance, please do not hesitate to let me know.

and if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you