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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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A college border got on my computer while I was away and I

Customer Question

A college border got on my computer while I was away and I have lots of prom. He no longer lives here. How do I delete it
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Dell Vistro PC and I have Window
JA: What Operating System (OS) are you running on your Vostro?
Customer: Where do I find that
JA: When did you purchase your Dell? What troubleshooting have you tried?
Customer: I bought it from my tech. Windows 8.1 Have tried nothing so far. Vostro/260S. If I go to Google to look something up thje Porn sites show up in the seach area
JA: Anything else you want the computer expert to know before I connect you?
Customer: ?
JA: What confuses you?
Customer: Just what do you provide and $$
Submitted: 4 months ago.
Category: Computer
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 4 months ago.
Expert:  Kamil Anwar replied 4 months ago.

Your payment for the remote service has failed.
Please contact customer service on***@******.*** or
call them on +1(###) ###-####to clarify the payment issue.