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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer will not scroll, help. !!! Apple OS X El

Customer Question

My computer will not scroll, help. !!!
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Apple OS X El Capitan
JA: What's the model of your Apple?
Customer: R191663949
JA: When did you purchase your Apple? What troubleshooting have you tried?
Customer: purchased 03/30/16
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Computer
Expert:  Richard replied 5 months ago.

Hi there and welcome

Shut down your Mac.
Find Command (⌘), Option, P, and R on your keyboard.
Turn on your Mac.
Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
Hold these keys until the computer restarts and you hear the startup sound for a second time.
Release the keys.
Tell me when the Mac then scrolls please