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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The printer shows 3 documents, but I can't get them to

Customer Question

the printer shows 3 documents, but I can't get them to print. Other programs such as WP print just fine, I am afraid the documents I try to print are in jeopardy, because they are financial papers.
JA: What kind of computer do you have?
Customer: HP Pavilion Slimline
JA: Have you installed any updates recently?
Customer: Yes! yesterday.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not sure
Submitted: 4 months ago.
Category: Computer
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks