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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I can't. Yesterday a tech helped me with removing the zeus

Customer Question

I can't. Yesterday a tech helped me with removing the zeus virus and now I can't log in to my account
JA: Have you tried having password ***** directions emailed to you?
Customer: no I have'nt
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, I don't think so
Submitted: 4 months ago.
Category: Computer
Expert:  John replied 4 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today.

To clarify did you got this zeus virus message on a web page that your computer is infected with zeus virus and to fix it call on the number shown in the message?

Which version of windows is installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Expert:  John replied 4 months ago.

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

Customer: replied 4 months ago.
I was on facebook when the virus web page popped up. I'm running windows 10
Expert:  John replied 4 months ago.

Sorry to say that what you saw was a scam message.Did the scammer access your computer also did you pay the scammer ?

Expert:  John replied 4 months ago.

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.