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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Its my HP designjet 70 printer. it seems that at it's 10

Customer Question

its my HP designjet 70 printer. it seems that at it's 10 birthday it has retired. error code is 4 blanks flashing
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: model no Q6655A serial number MY74LD8052 date of make 21 april 2007
JA: Have you installed any updates recently?
Customer: no, I use my PC and printer off-line would connection work
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, thankyou, Christopher.
Submitted: 4 months ago.
Category: Computer
Expert:  PC_Wizzard replied 4 months ago.

Hello and welcome to JustAnswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the Error Code has disappeared.

Customer: replied 4 months ago.
its going through startup be a couple of minutes no, still 4 blank codes
Customer: replied 4 months ago.
My "work¨Pc and printers are not connected to internet.
Expert:  PC_Wizzard replied 4 months ago.

No problem please ignore the popup for secure remote

I will respond now.

Expert:  PC_Wizzard replied 4 months ago.

Is the error code showing any numbers at all?

Customer: replied 4 months ago.
no all blanks
Expert:  PC_Wizzard replied 4 months ago.

Ok please remove all Cartridges and reseat them and restart the printer.

Customer: replied 4 months ago.
restarting now couple of minutes wait
Customer: replied 4 months ago.
not fixed still 4 blank inks
Expert:  PC_Wizzard replied 4 months ago.

Ok when last did you replace the Cartridges?

Expert:  PC_Wizzard replied 4 months ago.

Also please see attached image

Is it the same error you see?

Customer: replied 4 months ago.
I replaced them when error code came up, its buzzing at me now stupid machine
Expert:  PC_Wizzard replied 4 months ago.

Just I quick question

You did remove the tape that protects its electrical contacts and ink nozzles?

Customer: replied 4 months ago.
its the ink columns that flash the printhead icons remain showing not flashing
Expert:  PC_Wizzard replied 4 months ago.

And you did remove the tape correct?

Customer: replied 4 months ago.
the cartridges are all clear of protective screen
Expert:  PC_Wizzard replied 4 months ago.

Can you take one of your old ones and shake it a little bit and swap it with one that's currently installed just to test.

Customer: replied 4 months ago.
no difference still blanks. blanks are not on HP error code lists !
Expert:  PC_Wizzard replied 4 months ago.

Yes so it's actually showing all cartridges as empty

Can you please check what is the warranty dates on the new cartridges?

Customer: replied 4 months ago.
only had new compatables at hand , couple of weeks out of amazon, the old ones were all mid 2009
HP original = € 160+
Expert:  PC_Wizzard replied 4 months ago.

Ok what happens if you try to print to it?

Customer: replied 4 months ago.
I'll try that now
Customer: replied 4 months ago.
it ignored me I'll have another go, the printer is not in the room with me so it is quick dash next door.
Expert:  PC_Wizzard replied 4 months ago.

No problem

Customer: replied 4 months ago.
going to me a couple I'll change port from Pc just to tick that off
Expert:  PC_Wizzard replied 4 months ago.

Ok please let me know

Customer: replied 4 months ago.
no change so bit bullet and get originals then
Expert:  PC_Wizzard replied 4 months ago.

Sorry but yes I would advise that as well.

Customer: replied 4 months ago.
many thanks but just to be sure the printer has no time-out chip?
Expert:  PC_Wizzard replied 4 months ago.

No it do not I checked now again to make sure.

Expert:  PC_Wizzard replied 4 months ago.

Do you have a power button on the printer?

Expert:  PC_Wizzard replied 4 months ago.

Please try this quickly

Press and hold down the "Power" button while you press the "Resume" button three times