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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know which program you are actually referring too?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
No, you are connected with the independent computer experts at JustAnswer.com, but we actually solve issues like this, so you are not "wrong" here, just if you want to explicitely reach Rosetta :-) May I still help you with that issue?
OK, no problem, but if they cannot help you with the problem, just come back here, I can fix it for you (done exactly that for a few other customers already). Thank you very much.