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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am getting a "Class not registered' when viewing pictures,

Customer Question

Hi, I am getting a "Class not registered' when viewing pictures
JA: What kind of computer do you have?
Customer: an hp smarttouch running windows 10
JA: Have you installed any updates recently?
Customer: Norton security with 'safe search'
JA: Anything else you want the computer expert to know before I connect you?
Customer: how much is service
Submitted: 4 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 4 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you actually view the pictures or do they not open at all and you just get that message?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 4 months ago.
I see the picture in the directory but can not open it.
Expert:  Lorenz Vauck replied 4 months ago.

Thank you. I would be happy to help you with this remotely, but there seems to be an issue with your account. The website should show you what the issue is and how to fix it. Once fixed, we can go ahead right away and I can fix the problem for you.

Expert:  Lorenz Vauck replied 4 months ago.

Do you need any help with the issue of not being able to accept the remote assistance? If so, please call JustAnswer customer care at

USA / Canada 1-***-***-****

and let me know once the issue has been resolved so that I can connect to your computer and help you?

Thank you very much,


Expert:  Lorenz Vauck replied 4 months ago.

Are you still there?