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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you actually view the pictures or do they not open at all and you just get that message?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
Thank you. I would be happy to help you with this remotely, but there seems to be an issue with your account. The website should show you what the issue is and how to fix it. Once fixed, we can go ahead right away and I can fix the problem for you.
Do you need any help with the issue of not being able to accept the remote assistance? If so, please call JustAnswer customer care at
USA / Canada 1-***-***-****
and let me know once the issue has been resolved so that I can connect to your computer and help you?
Thank you very much,
Are you still there?