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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Trouble with video on FB and chat programs. Chat shows

Customer Question

trouble with video on FB and chat programs. Chat shows "loading" but doesn't connect/play. FB some posts with video are slow to load if load at all.
JA: Have you tested the connections by doing a ping utility test?
Customer: yes.
JA: Have you installed any updates recently?
Customer: not intentionally tried a system restore but it says it did not complete restore for ? reason.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Expert:  Lorenz Vauck replied 4 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know which web browser you are using (e.g. Chrome, FireFox, Edge)?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck