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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38195
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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L have downloaded my way l would like it to be deleted

Customer Question

Hi l have downloaded my way l would like it to be deleted please and have my computer the way l had it set up with Chrome thanks
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: mac book pro using chrome.
JA: Have you installed any updates recently?
Customer: yes today
JA: Anything else you want the computer expert to know before I connect you?
Customer: thats it
Submitted: 5 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Please try the following fix:

Solution #1:

- In Chrome, please click on the Chrome menu near the top left, then click on Preferences

; (or click on the 3-dot icon at upper right corner in Chrome, then click on Settings)

, then click on option Open the New Tab page.

, then quit Chrome, then re-open it and check.

Please reply at the box below to continue. Thank you.

Expert:  Viet - Computer Tech replied 5 months ago.

Solution #2:

- If that does not work, please try:

  1. In Chrome, click on the 3-dot icon at the upper right corner in Chrome, then click on Settings.
    ; (Or n Chrome, please click on the Chrome menu near the top left, then click on Preferences.)
  2. Then scroll down to the bottom, then click on option Show advanced settings if available.
  3. Then scroll down to the bottom, then click on option Reset settings.
  4. Then click on option Reset.
  5. Wait a bit for it to finish.
  6. Click on the Chrome menu at the top, then click on option Quit Chrome.
  7. Then wait a bit, then re-open Chrome and check.

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Computer Tech replied 5 months ago.

How is it going? It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you