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I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know where you´ve purchased your new System Mechanics? Was that via a website or in a store on a DVD?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,