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Hello and thanks for using JustAnswer.com , I am Serge and I will try my best to assist you.
Since account recovery is multiple step process, I will need to ask you few questions about your account first:
When was the last time you were able to login to Microsoft account?
How do you login to Microsoft account?
Do you have access to your recovery email address or phone?
will be waiting for your reply
Do you still require assistance on the issue?Will be waiting for your reply.