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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Microsoft account blocked, how to get it straight? 1Envoy

Customer Question

Microsoft account blocked, how to get it straight?
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: 1Envoy 750, windows 10
JA: Have you installed any updates recently?
Customer: not to my knowledge
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Computer
Expert:  UranIT replied 4 months ago.

Hello and thanks for using , I am Serge and I will try my best to assist you.

Since account recovery is multiple step process, I will need to ask you few questions about your account first:

When was the last time you were able to login to Microsoft account?

How do you login to Microsoft account?

Do you have access to your recovery email address or phone?

will be waiting for your reply

Expert:  UranIT replied 4 months ago.

Do you still require assistance on the issue?
Will be waiting for your reply.