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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am having problems getting into my Email and I may have

Customer Question

I am having problems getting into my Email and I may have some important messages
JA: Just to clarify, what email service provider are you using?
Customer: At&Tt
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: HP Pavilion
JA: When did you purchase your HP? What troubleshooting have you tried?
Customer: I am not very computer savy,The computer is about 1 year old
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have been on line with AOL and they were trying to get me to change all my info E mail address and pass words but I had all kinds of problems probably because IU am not very noledgebl on Emailm
Submitted: 5 months ago.
Category: Computer
Expert:  Jason Jones replied 5 months ago.

I am the person that will be helping you today.

I must ask a question or two before we begin. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

Who is your e-mail provider? Please, do not enter your full email address. If you do that, it will be blocked. For that reason, please tell me what comes after the @ sign.

Thank you,

P.S. If you do not know the answers to any of my questions or are confused about something, please let me know by replying on this page.