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UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 517
Experience:  Network and System Administrator, IT Consultant
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Never got an answer to my original question and yet i was

Customer Question

never got an answer to my original question and yet i was charged $37 + $5. My question was t h a t because I changed my name I can't get to my old email under my original name. how do i get my old email or any other email coming in under my old name.
Submitted: 5 months ago.
Category: Computer
Expert:  UranIT replied 5 months ago.

Hello and thanks for using JustAnswer.com , I am Serge and I will try my best to assist you.

Can you please provide the email address that you are trying to get email to?

Customer: replied 5 months ago.
Expert:  UranIT replied 5 months ago.

thank you, ***** ***** exactly changed? email? password? whole account?

Customer: replied 5 months ago.
no i do not want security connect
Expert:  UranIT replied 5 months ago.

its optional, just ignore it

Expert:  UranIT replied 5 months ago.

what was exactly changed? email? password? whole account?

Customer: replied 5 months ago.
my current email is sarahckalser @aol.com
Expert:  UranIT replied 5 months ago.

was changed from what to what?

Expert:  UranIT replied 5 months ago.

what was the old email?

Customer: replied 5 months ago.
changed from***@******.*** to***@******.***
Expert:  UranIT replied 5 months ago.

how was it changed? did you delete old account? or abandon it?

Customer: replied 5 months ago.
i dont know. i guess i abandoned it
Expert:  UranIT replied 5 months ago.

ok, do you still have access to the email account that starts with 2 on gmail.com ?

Customer: replied 5 months ago.
Expert:  UranIT replied 5 months ago.

I have sent a password ***** link to that gmail address. please use it to reset password ***** you are good to go. with new password ***** will be able to login to***@******.***

Customer: replied 5 months ago.
then will i lose m y gmail address?
Expert:  UranIT replied 5 months ago.

no, not at all, thats only for***@******.***. we used your gmail as recovery address. gmail account will stay as before.

Customer: replied 5 months ago.
how to I reset using m y gmail?
Expert:  UranIT replied 5 months ago.

email from aol was sent to your gmail account with recovery procedures.

login to gmail,

open that email and change your aol password.

then you can login to***@******.*** with that new password.

Expert:  UranIT replied 5 months ago.

any progress on the password *****?

Customer: replied 5 months ago.
when i went in, it wasnt to change my name, it was to change my password. that wasnt what i wanted. i want the same passwordl i want to change ethe name back to sarahkalser from sarahc kalser
Expert:  UranIT replied 5 months ago.

seems that we have a misunderstanding here, can you please explain what in you understanding is a NAME?

What exactly are you trying to accomplish?

Expert:  UranIT replied 5 months ago.

or we can start from the beginning, can you login to *****@******.*** ?

Customer: replied 5 months ago.
my account is under : sarahckalser now. i used to have it under sarahkalser and i want it back to that because i am in a directory under sarahkalser
Expert:  UranIT replied 5 months ago.

can you login to *****@******.***?

Customer: replied 5 months ago.
i no longer can log in under sarahkalser. they make me log in under sarahckalser
Expert:  UranIT replied 5 months ago.

that is why i sent you a password ***** so you can reset password ***** *****@******.*** and then login to it and use it

Customer: replied 5 months ago.
but i cant log in to sarahkalser on;y to sarahckalser
Expert:  UranIT replied 5 months ago.

that is why i sent you a password ***** so you will be able to

Customer: replied 5 months ago.
we are not understanding each other. the system does not let me log in as sarahkalser. it comes up as an error. the password ***** ***** if i log in as sarahckalser
Customer: replied 5 months ago.
are you there
Expert:  UranIT replied 5 months ago.

Why do you think system is not letting you in as***@******.*** ? its because you do not have the right password.

once we reset it - then you can login.

can you go ahead and reset it?

Expert:  UranIT replied 5 months ago.

Or accept the remote connection offer I sent, so we can save time and get your issues resolved asap

Customer: replied 5 months ago.
can you see if the system lets you lo9g in as sarahkalser
Expert:  UranIT replied 5 months ago.

do you know the password ***** it?

Customer: replied 5 months ago.
9470NUMS
Expert:  UranIT replied 5 months ago.

yes, it works

Customer: replied 5 months ago.
did you log in as sarahkalser
Expert:  UranIT replied 5 months ago.

yes

Customer: replied 5 months ago.
ok thanks. i will try it
Expert:  UranIT replied 5 months ago.

did it work?

Expert:  UranIT replied 5 months ago.

If you feel I answered your question - please choose a RATING by choosing from the STARS at the top. Hopefully you feel I have earned 3 or more stars for my service.
If you are not satisfied with my answer or if you just have additional follow up questions you'd like to ask, please ask me for clarification and I will be glad to clarify. Your satisfaction is my goal.

Expert:  UranIT replied 5 months ago.

Hope my answer was helpful , if you have any further questions please feel free to ask them, and if you are happy with the answer, please rate me 5 stars on top of the page.